Terms and Conditions
Welcome to Alivio Centro de Sanación SAS. By booking and using our services, you agree to these Terms and Conditions. Please read them carefully before confirming your appointment.
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1. Company Identification
Company Name: Alivio Centro de Sanación SAS
NIT: 901950239-7
Address: Medellín, Colombia
Email: jacobsroyal@yahoo.com
WhatsApp: +57 318 6963061
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2. Purpose
These terms govern the contractual relationship between Alivio Centro de Sanación SAS and users who book our therapeutic massage, physiotherapy, and non-invasive aesthetic treatment services.
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3. Service Conditions
• Our services do not replace medical diagnosis, treatment, or prescription.
• In case of serious illnesses, recent injuries, or complex medical conditions, it is recommended to consult a doctor beforehand.
• Minors may only receive services with written authorization from their parents or guardians.
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4. Booking Policy
• Appointments must be scheduled in advance through our website, WhatsApp, or in person.
• The user is responsible for providing accurate information to ensure proper service delivery.
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5. Payments
• Payments are accepted only via debit/credit card and Apple Pay (cash is not accepted).
• Payment must be completed before receiving the service.
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6. Cancellations and Refunds
• Cancellations with at least 24 hours’ notice: no penalty.
• Cancellations with less than 24 hours’ notice: 50% of the service value will be charged.
• No-shows without notice: no refund.
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7. Use of Personal Data
• The processing of personal data is governed by our Personal Data Processing Policy, available on this website.
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8. Liability
Alivio Centro de Sanación SAS will not be responsible for:
• Adverse reactions due to conditions not disclosed by the user.
• Loss or damage of personal belongings during the service.
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9. Modifications
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this website and will take effect immediately upon publication.
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10. Legal Notice / Disclaimer
The treatments offered at Alivio Centro de Sanación are manual techniques aimed at wellness and muscle pain relief.
They do not constitute medical diagnosis, treatment, or prescription.
The user acknowledges that:
• They must inform us of any relevant medical condition before the service.
• Results may vary depending on individual condition.
• In case of severe pain, serious injuries, or emergencies, they should seek a doctor.
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11. Contact
For inquiries, complaints, or claims:
WhatsApp: +57 318 6963061
Address: Cra. 30a #9-45, Medellín, Colombia