Personal Data Processing Policy

 

Alivio Centro de Sanación SAS, identified with NIT 901950239-7 and located in Medellín, Colombia, in compliance with Law 1581 of 2012 and related regulations, informs users, clients, providers, and employees about its policy for the processing and protection of personal data.

 

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1. Data Controller

    •    Company Name: Alivio Centro de Sanación SAS

    •    NIT: 901950239-7

    •    Address: Medellín, Colombia

    •    Email: jacobsroyal@yahoo.com

    •    Phone / WhatsApp: +57 318 6963061

 

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2. Purpose of Data Processing

 

Personal data will be collected, stored, and processed for the following purposes:

    •    Manage appointments, payments, and the provision of therapeutic massage, physiotherapy, and aesthetic treatments.

    •    Send reminders and notifications about scheduled appointments.

    •    Comply with legal, accounting, and tax obligations.

    •    Contact users for service quality and satisfaction surveys.

    •    Share commercial information, news, and promotions (with prior authorization).

    •    Internal processes for administration, billing, and statistics.

 

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3. Rights of the Data Subject

 

In accordance with Law 1581 of 2012, the owner of personal data has the right to:

    •    Know, update, and rectify their data.

    •    Request proof of the authorization granted.

    •    Be informed about how their data is used.

    •    File complaints with the Superintendence of Industry and Commerce (SIC) for violations of the law.

    •    Revoke authorization and/or request deletion of their data in cases provided by law.

 

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4. Authorization for Data Processing

 

The user expressly authorizes Alivio Centro de Sanación SAS to process their personal data in accordance with this policy.

 

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5. Security Measures

 

We implement technical, human, and administrative measures to protect information and prevent loss, alteration, or unauthorized access.

 

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6. Duration of Data Processing

 

Data processing will continue for as long as necessary to fulfill the purposes described or as long as the contractual relationship remains in effect.

 

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7. Procedure to Exercise Rights

 

To exercise your rights, submit inquiries, claims, or requests, contact us at:

    •    Email: jacobsroyal@yahoo.com

    •    WhatsApp: +57 318 6963061

 

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8. Policy Modifications

 

Any changes to this policy will be communicated through our website.

 

For inquiries or to exercise your rights regarding this policy, contact us at:

    •    Email: jacobsroyal@yahoo.com

    •    WhatsApp: +57 318 6963061

    •    Address: Cra. 30a #9-45, Medellín, Colombia.